Skip Navigation
top stories
Professional Networking Dinner- Dealing with Difficult People
| Event: | Professional Networking Dinner- Dealing with Difficult People |
Agenda: The presentation on "dealing with difficult people" will cover areas such as What is a "difficult" person? Listening skills- what's being said, how it's being said and what's really being said. Questioning skills - how to defuse a challenging situation by asking the right questions. How to recognise the behaviour types and the role of self esteem in behaviour. What is the right assertive language when dealing with difficult people The presentation will be followed by a three course dinner. |
|
| Date: | 10 Jul 2013 |
| Venue: | Blue Mountain Golf Centre |
| Berkshire RG42 4EX | |
| Type of Event: | Members Network Meeting |
| Cost: | £20.00 + VAT (£24.00) for a 3 course dinner |
| CPD Units*: | |
*CPD Units are only verifiable if the event attended provides skills and/or knowledge relevant to your job or career aspirations. |
|
| For further details please contact Tracey Maher on e-mail bookings.london@uk.accaglobal.com | |